Q: How long does it take for my order to be shipped?
A: We aim to deliver your order quickly. All shipments are processed within 24 hours.
Q: How much does it cost to ship an item?
A: All our products come with free shipping. We aim to deliver your order as quickly as possible, all of our items are pre-packed to utilize the expedited Priority Mail 2-3 day service at no additional cost. Orders placed before 3 p.m. Arizona time are shipped the same day as ordered. For faster delivery, we offer express shipping options: $15.00 for packages under 1.5 lbs with option A on the cart page, and $25.00 or more for packages over 1.5 lbs with option B.
Q: Do you sell new parts?
A: No, not right now. We aim to be the biggest seller of used appliance control boards in America.
A: No. We exclusively offer used appliance control boards that are in good condition, tested, and cleaned.
A: We exclusively offer pre-owned factory-made or OEM control boards.
Q: Can you repair my appliance?
A: No, we only offer used appliance control boards for sale. We do not provide repair service.
Q: Can you help me diagnose my appliance over the phone?
A: No. However, we offer useful YouTube videos that can assist you in troubleshooting your appliance before buying a control board. You can find them at the bottom of most product pages and in the Menu at the top of this website.
Q: Do the parts you sell work?
A: Absolutely, we thoroughly test all parts before putting them up for sale. Our goal is to offer high-quality, affordable used appliance control boards. We're focused on creating a traditional word-of-mouth business. Your satisfaction with your purchase is our priority, and we hope you'll return if you need control boards for any other appliances. (Don't forget to bookmark our site.) We also encourage you to share with your friends that they can save up to 75% compared to retail prices by shopping with us.
Q: Can I return an item?
A: YES. Returning an item is straightforward. Our hassle-free return policy allows you to return your order for a refund within 60 days if you are not fully satisfied. We do request that you contact us via email first, so we can assist you with a solution, such as if you ordered the wrong item, if your order didn’t resolve your appliance issue, or if you need a different control board. This way, if you require a replacement item, we can dispatch it before your return arrives, saving time for both of us and getting your appliance operational as quickly as possible.
Q: How do I return an item/order?
A: Please return the item to us using your preferred shipping method, whether it's UPS, FedEx, or USPS. However, each package does include a return label and a flyer that says "Returns Happen." Make sure to provide specific details so we can test the item for functionality and process your refund. You'll find the instructions included with the packing materials.
Apex Used Appliance Control Boards
2983 W. Fairmount Ave Phoenix, AZ. 85017.