Q: How long does it take for my order to be shipped?
A: We want you to get your part as fast as possible. All orders are shipped within 24 hrs.
Q: How much does it cost to ship an item?
A: All our products have a flat rate shipping at no cost it's free. Our goal is to get your part to you as quickly as possible! Therefore, we use the expedited Priority Mail 2-3 option on ALL orders, at no extra charge. Our products are pre-boxed and ship the same day they are ordered. (if ordered before 4 p.m. Arizona time) Express 1-2 day shipping is available. Pricing is a Flat Rate of $25.00.
Q: Do you sell new parts?
A: No, not at this time. Our goal is to become America's largest seller of used appliance control boards.
A: No. We only sell good condition, tested and cleaned used appliance control boards.
A: We only sell used factory-made/OEM control boards.
Q: Can you repair my appliance?
A: No, we only sell used appliance control boards. We do not have a repair/service Dept.
Q: Can you help me diagnose my appliance over the phone?
A: No. Although we do have helpful YouTube videos that can help with the trouble-shooting process of your appliance before you purchase a control board. They are at the bottom of most of our product pages and in the Menu at the top of this website.
Q: Do the parts you sell work?
A: Yes, we test the parts before we list them for sale. We try our very best to only sell high-quality, low-priced, used appliance control boards. We are building an old-fashioned word-of-mouth business. We want you to be completely happy with your purchase. We want you to come back here if any of your other appliances need a control board. (bookmark our site) We also want you to tell your friends that you have found a place on the web, that can save them up to 75% over retail.
Q: Can I return an item?
A: YES. Returning an item is easy. Our no-hassle return policy states, that if within 60 days of receiving your order, you are not completely satisfied, you can send it back for a refund. However, we do ask that you email us first, so we can help you with a solution IE ( if your item was mis-ordered , it didn't fix your appliance, you need to order a different control board, etc.) in this way if you need another product we can send it out before your returned order gets back to us. This will save time on both ends, and that will get your appliance up and running as fast as possible.
Q: How do I return an item/order?
A: Just send it back to us, you can choose UPS, FED EX, USPS, any way you would like is fine. We put a return label in each package with a flier "Returns Happen". USPS is our shipping carrier. The instructions are with the packing materials. Original box and packing materials are not necessary, but they are appreciated. (cuts down on shipping breakage).
Apex Used Appliance Control Boards
2983 W. Fairmount Ave Phoenix, AZ. 85017.
Please put an order number with the return, as well as, the reason for return. (please be specific so we can quickly process your refund...Thanks!)